Mumbai, July 11, 2024: Fusion CX, a leading business process outsourcing (BPO) company, has once again showcased its excellence by winning the prestigious “Organization of the Year” award in the BPO category at the National Awards for Excellence. The event, held at the renowned Taj Lands End Hotel in Mumbai, celebrated Fusion CX’s significant contributions to India’s growth and development.
A Leader in Innovation and “AtmaNirbhar Bharat”
The National Awards for Excellence, founded in 2014, honor organizations that exemplify the “AtmaNirbhar Bharat” (self-reliant India) ethos. Fusion CX’s victory underscores its steadfast dedication to innovation, operational excellence, and inventive problem-solving. Distinguished by its strong leadership and profitability, the company has become a beacon of success in the BPO industry.
Compassion Meets Technology
Fusion CX’s remarkable success is driven by its unique blend of empathy and state-of-the-art technology. Known for its human-centric approach to business process outsourcing, Fusion CX leverages AI-powered solutions to enhance customer experiences, streamline operations, and achieve outstanding results.
A Legacy of Excellence
This award adds to Fusion CX’s growing list of accolades, reinforcing its reputation for exceptional performance and client satisfaction. The company’s consistent recognition is a testament to the hard work and dedication of its talented team.
About Fusion CX
Fusion CX is a premier BPO company with over 35 years of expertise in enhancing brand-to-customer relationships through outstanding customer experience (CX) solutions. By integrating cutting-edge Generative AI technology with a human touch, Fusion CX creates unmatched customer experiences for leading brands globally.
As a trusted partner, Fusion CX collaborates closely with clients throughout the entire lifecycle, from development to deployment, to meet their outsourcing goals. With a dedicated workforce of over 17,000 professionals across 30+ strategic locations in 15 countries, including the United States, United Kingdom, Albania, Morocco, India, Philippines, Colombia, Canada, Jamaica, El Salvador, Thailand, Mexico, Kosovo, Belize, and Indonesia, Fusion CX delivers comprehensive customer engagement solutions and addresses diverse outsourcing needs across various industries, consistently striving for excellence in service delivery.
