Fusion, a renowned global player in business process management (BPM) and customer experience (CX) solutions, marked a significant milestone today with the inauguration of its new global facility in Navi Mumbai. This move is a testament to Fusion’s commitment to bolstering its presence in India, expanding its service delivery capabilities, and contributing to the country’s economic growth.
The expansion into Navi Mumbai is a strategic decision that aligns with Fusion’s PAN India expansion strategy, aiming to leverage the city’s dynamic energy and rich talent pool. The inauguration of this state-of-the-art facility comes on the heels of Fusion’s consistent growth within the Indian market, establishing the company as a key player in the BPM and CX solutions landscape.
As part of its ambitious expansion plan, Fusion announced its intention to hire over 500 professionals in the next quarter, pushing its total workforce in India beyond the 10,000-employee mark. This move reflects the company’s confidence in the talent available in the region and its commitment to creating employment opportunities.
Amitabh Vartak, Executive Vice President, Global Head of Healthcare & Life Sciences SBU, and Head of APAC operations, emphasized the strategic importance of Mumbai in Fusion’s growth trajectory. He stated, “Mumbai’s dynamic energy and abundant talent pool make it a pivotal location for Fusion’s growth. Our expanded presence in Navi Mumbai strengthens our footprint in India and boosts our ability to serve our global clientele. It also gives us the capacity to service the increasing demand from our India-based clients. This strategic move significantly enhances our commitment to the Asian BPM industry and our reach in the global market.”
Kishore Saraogi, Director, and Co-Founder of Fusion, highlighted the broader strategic implications of the expansion. “This move is a strategic step towards reinforcing our presence in APAC,” he said. “With the expansion of our Mumbai operations, we have established a strong presence in all four regions (North, East, South, West) in India. We aspire to transform the way businesses connect with their customers by blending human expertise, technology, and omnichannel support together.”
Fusion’s commitment to providing top-notch BPM and CX solutions is evident in this expansion initiative, which aims not only to serve existing clients more efficiently but also to tap into new markets and clients within the thriving Indian business ecosystem.
This development underscores Fusion’s dedication to staying at the forefront of the industry, embracing innovation, and fostering economic growth in the regions it operates. As the company continues to expand its global footprint, it reinforces its position as a key player in the rapidly evolving landscape of business process management and customer experience solutions.
