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Streamlining Ticketing with ATVMs

Eastern Railway Introduces Automated Ticket Vending Machines for Effortless Travel Kolkata, April 28, 2024: In a bid to enhance passenger convenience and streamline ticketing processes, Eastern Railway is proud to announce the installation of Automatic Ticket Vending Machines (ATVM) across its network. These self-service kiosks empower passengers to purchase rail tickets effortlessly, eliminating the hassle…

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Eastern Railway’s RailMadad Wing Achieves Remarkable Success in Passenger Grievance Redressal

Eastern Railway takes pride in announcing the exceptional performance of its RailMadad wing, a dedicated unit committed to efficiently resolving passenger grievances. The period from April 2023 to December 2023 has seen remarkable achievements, with an average complaint resolution time of 41 minutes and an impressive disposal rate of nearly 99.98%. Diverse Complaint Categories: The…

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