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Eastern Railway’s RailMadad Wing Achieves Remarkable Success in Passenger Grievance Redressal

Eastern Railway takes pride in announcing the exceptional performance of its RailMadad wing, a dedicated unit committed to efficiently resolving passenger grievances. The period from April 2023 to December 2023 has seen remarkable achievements, with an average complaint resolution time of 41 minutes and an impressive disposal rate of nearly 99.98%. Diverse Complaint Categories: The…

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Eastern Railway’s Comprehensive Safety Measures Ensure Smooth Operations During Foggy Weather

Introduction: The Eastern Railway, based in Kolkata, places paramount importance on ensuring the safety and reliability of railway operations, particularly during foggy and inclement weather conditions. To uphold this commitment, the railway has implemented a range of comprehensive measures, covering infrastructure upgrades, operational adjustments, and crew preparedness. These initiatives aim to enhance safety protocols and…

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